Night Shift Activations Agent
Description
Shift Schedule: 3:00pm – 9:00pm
We are seeking a dedicated Activations Agent to join our team. In this role, you will be responsible for communicating with customers in regard to their vacation package. This person will verify the customer’s qualifications for their vacation package and upsell additional packages or tickets to enhance the customer’s vacation experience.
Benefits:
- Amazing culture including renovated office, team activities, unlimited coffee and more!
- Comprehensive insurance benefits after 60 days of employment (medical, dental, vision & more).
- 401(k)
- Employee Assistance Program (EAP)
- Health Savings Account (HSA)
- Life Insurance (basic, voluntary, AD&D)
- Company Perks and Discounts
- Financial Education and Resources
Responsibilities
- Assist customers through both inbound and outbound calls with vacation package activations.
- Verify customer’s qualifications for receiving selected vacation packages and upsell to include additional ticket packages to enhance their vacation experience.
- Ensure accurate recordkeeping of customer interactions and transactions
- Track and report daily transaction data including total revenue and confirmed packages.
- Provide exceptional customer service by answering customer inquiries, resolving customer concerns and issues and ensuring customer satisfaction.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Basic computer skills with a willingness to learn new software.
- Previous experience in a call center or sales environment with a focus on ticket or vacation sales desired.
Welcome Center Branson - Branson Travel Group (Lifetime Destinations)
Branson, MO 65616
US
If you don’t see a current opening that matches your skills, send us your resume to be considered for future opportunities.