Elevate Rides Director
Description
This position will primarily focus on all program operations for Elevate Rides and will also have a diverse set of responsibilities related to customer service and community engagement. This position is the face, first point of contact, and relationship keeper with the community.
Responsibilities
Primary Responsibilities
- Manage Front and Back of House day-to-day Dealer & Program operations
- Provide Customer Service to Program Participants
- Communicate important repair information to customers
- Manage supply inventory and complete purchase orders as necessary
- Valuing of used scooter inventory
Scooter School coordinator (Development, Preparation, Scheduling, Logistics, Transportation & Testing) - Assist applicants with MO Driver’s License, Preparation, Insurance, & Financial paperwork
- Record keeping (Dealer sales, Maintenance, Program services, and Merchandise sales)
- Contact record – data capture, contact update, etc.
- Coordinate all repair and repossession of scooters
Program participant’s engagement and event scheduling - Program Promotion and serving as an ambassador to the community and at events
- Maintain satisfactory required state / City reporting, licenses, and inspection reports
- Scheduling staff, Directing staff, & scheduling for technicians
- Development and implementation of standard operating procedures
- Assist with scooter repair and maintenance, branding, and inspections
- Respond to after-hours and weekend service calls, incidents, or tows
- Manage Salesforce software and other third-party integrations
- Budget control and management
- Must work with and build relationships with Partnered companies and third-party vendors
- All other duties as assigned by the CEO / COO
Qualifications
Key Skills:
- Ability to train, mentor and evaluate staff
Show capacity to grow and scale the program in line with Elevate Branson’s goals - Track program outcomes
Build partnerships with employers, city officials and vendors - Work effectively with a wide range of individuals from diverse backgrounds
- Strong mechanical ability and problem-solving
- Excellent communication ability
- Strong organizational and project management skills
- Attention to detail and documentation
- Ability to work independently
- Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store
- Acknowledges and follows the financial policies of Elevate Branson
- Perform other duties as required
Minimum Requirements:
- Must have a minimum of 2-3 years of supervisory or program management experience
- Must be a team player with the understanding that resolving conflict requires handling situations with integrity and professionalism by communicating with a direct supervisor
- Must be a self-starter always looking for ways to improve upon the program
- Demonstrate ability to problem-solve, analyze data, make good decisions for the organization, attend to details, and prioritize multiple projects at one time
- Ability to adapt to quickly changing organization environment including learning and applying new training and knowledge.
- Ability to generate enthusiasm and interest from others for working within certain departments.
- Must fully support the Elevate Branson mission, vision, core values, and staff
- Must have a minimum 1 year of two-wheel mechanic experience
- MO Driver’s License & Class “M” Endorsement
High School Diploma, college preferred - Ability to lift 75 pounds and successfully manipulate scooters
Physical Requirements:
- Requires ability for frequent walking, standing, bending, squatting, pulling, and pushing.
- Requires the ability to successfully manipulate scooters
- Required to carry items up to 75 pounds for short distances
Compensation: Competitive salary with earned time off and benefits.
NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Elevate Branson, nor does it in any way alter the employment-at-will relationship that exists between employees and Elevate Branson. As a condition of employment, all Elevate Branson employees are expected to perform job duties assigned by Elevate Branson management even when such duties are not included in their job description.
Elevate Branson
Branson, MO 65616
US
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