Assistant Hotel Manager

Description

The Assistant Hotel Manager helps support the Hotel Manager in all aspects of the hotel including but not limited to housekeeping, front office, guest services, planning, staffing and payroll in accordance with hotel policies and procedures.
 

EXPECTED CONTRIBUTIONS:

• Directly supervise the housekeeping, laundry, front office, and guest service (operations) staff. Assist in the planning and conducting of training programs. Help plan and coordinate activities, assign and review work, resolve problems, etc.
• Ensure that the team delivers excellent customer service always, ensuring guests’ comfort and safety
• Handle all enquiries or complaints in a timely, professional, and courteous manner, in person, on the telephone or via e-mail
• Ensure the hotel is clean and tidy at all times
• Maintain high morale on the operations team
• Create and execute on plans to increase efficiencies and service levels in Housekeeping
• Ensure that guest requests are dealt with properly and in a timely manner
• Ensure that all rooms meet Big Cypress standards
• Keep up to date with current promotions and hotel pricing, to provide information to guests while maximizing room sales opportunities
• Conduct quality checks on guestrooms and public space weekly to ensure that they meet our standards
• Maintain effective communication among the team
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Ensure all guest registrations are completed and correspond with guest information
• Ensure all due outs are completed
• Ensure that open balances are investigated and closed in a timely manner
• Ensure correct staffing levels are in line with targets and business levels
• Report any security issues immediately
• Adhere to all company policies, procedures, and licensing laws
• Ensure open communication between departments, leads, and hourly staff
• Maintain a professional and high-quality service-oriented environment at all times, specializing in Genuine Southern Hospitality
• Maintain an awareness of groups arriving as well as in house and ensure that staff is made aware accordingly
• Ensure adequate staffing to ensure group success
• Review group billing to ensure accurate revenue capture
   

ESSENTIAL FUNCTIONS:

• Inform all staff of daily activities and groups as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Assist with scheduling and payroll for operations departments
• Assist in holding regular department meetings keeping staff informed of all activities in the hotel
• Assist in reinforcing standards of professionalism, promoting a strong team atmosphere and culture
• Maintain availability to assume additional responsibilities as needs of the hotel dictate
• Perform other duties as assigned
   

CANDIDATE PROFILE:

Education and Experience

• High school diploma or GED; 2 years’ experience in hotel management or related professional area
• At least 1 year experience as hotel Front Office Manager or Executive Housekeeper
• Previous customer service and general computer experience required

Skills and Knowledge

• Writing – Communicating effectively in writing as appropriate for the needs of the audience
• Computer Skills – Using basic computer hardware and software including word processing and internet browsers
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents
• Oral Comprehension – Ability to listen to and understand information presented through spoken words
• Personnel and Human Resources – Knowledge of recruitment, training, labor relations, compensation, and HR systems
• Law and Government – Knowledge of legal codes, regulations, OSHA, EPA, ADA, etc.
• Clerical – Knowledge of administrative systems and office procedures
• Analytical/Critical Thinking – Ability to analyze, problem-solve, and draw conclusions
• Education and Training – Knowledge of training design and instructional methods
• Customer and Personal Service – Knowledge of customer needs, quality standards, and evaluation methods
• Number Facility – Ability to compute basic math quickly and accurately
• Originality – Ability to generate creative ideas and solutions
   

PHYSICAL DEMANDS:

The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Must regularly lift and/or move up to 25 pounds, frequently up to 75 pounds. Vision requirements include close, distance, color, peripheral vision, and depth perception.
 

LEADERSHIP COMPETENCIES:

• Adaptability – Effectively adjusts to major changes in tasks or environment
• Aligning Performance for Success – Guides others in accomplishing objectives
• Building Trust – Interacts honestly, fairly, and respectfully
• Communication – Conveys information effectively through various media
• Customer Focus – Develops and sustains positive customer relationships
• High Work Standards – Sets high performance standards and accountability
• Planning and Organizing – Ensures work is completed efficiently
• Problem Solving / Decision Making – Identifies issues, evaluates options, and chooses effective solutions
   

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!
   

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

          Apply on Company Site