Assistant Operations Manager

Description

The Assistant Operations Manager assists the Operations Manager in the overall management, planning, coordination, and execution of the Branson Convention Center’s operational activities. This position provides direct leadership and oversight of the public space and conversion crew teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.

RESPONSIBILITIES:

• Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards.
• Supervise and participate in all large-scale or complex conversions as required by the Operations Manager.
• Maintain quality assurance standards through regular facility inspections and operational checklists.
• Support the Operations Manager in developing and enforcing policies and standard operating procedures (SOPs).
• Supervise Operations Supervisors, full-time, and part-time staff during event conversions and custodial shifts.
• Participate in the training, evaluation, and development of staff to ensure consistent performance and readiness for advancement.
• Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs.
• Serve as a key liaison with internal departmental staff and among other facility departments to ensure consistent communication and high-quality service delivery.
• Promote a culture of safety, accountability, and teamwork among operations staff.
• Ensure compliance with OSHA, ADA, and Missouri Fire Code regulations and Legends Global safety policies.
• Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits).
• Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary.
• Foster effective communication and collaboration with internal departments, clients, and event promoters to ensure successful event execution.
• Participate in pre-event meetings, walkthroughs, and post-event evaluations.
• Build and maintain positive working relationships with third-party staff.
• Serve as Acting Operations Manager in their absence.
• All other duties as assigned.

QUALIFICATIONS:

• High School diploma or G.E.D. required and a minimum of 1 year experience performing building changeovers in an event facility with a demanding schedule.
• Basic computer skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Ability to work with limited supervision and supervise staff.
• Professional presentation, appearance, and work ethic.
• Knowledge of the operation, use, and care of equipment, materials, methods, and practices used in facility operations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must perform strenuous physical duties, including lifting, carrying, moving, and climbing with or without reasonable accommodations.
• Must be able to lift 50 pounds.
• Must be able to stand and work on feet for 8–10 hours a day.
• Must be able to stretch and reach.

Note
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends/ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 

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